Support
How can we help?
Answers for our WordPress themes, Laravel scripts, and React scripts — plus a direct line to the right team when you need a hand.
Open a ticket
Choose a department.
Pick the team that fits your request, then continue to start your ticket.
What kind of support do you offer for WordPress themes?
Every WordPress theme ships with documentation and a six-month support window covering setup help, bug fixes, and compatibility with the latest WordPress core. Open a ticket under the Support department with your purchase code and we'll take it from there.
Do you help with Laravel script installation and configuration?
Yes. Our Laravel scripts include install guides and we assist with environment setup, database migrations, and licensing activation. For deeper changes beyond the documented setup, pick the Customization department.
My React script throws a build error — where do I get help?
Most build issues come from Node version mismatches or missing environment variables. Check the README's requirements first, then open a Support ticket with your Node version and the full error log so we can reproduce it quickly.
Can you customize a theme or script for my project?
We do. Customization, integrations, and bespoke feature work are handled through the Customization or New project departments. Tell us what you need and we'll scope it with a fixed quote before any work starts.
How do I get a refund or fix a billing issue?
Billing questions, invoice corrections, and refund requests go to the Billing department. Include your invoice reference and we'll respond within one business day.
How fast will I get a reply?
Standard tickets are answered within 24 hours on business days. Urgent priority tickets are triaged first — set the priority when you open your ticket.